Refund Policy

Last Updated: June 23, 2026

At Saleem Enterprises, we want you to be satisfied with your purchase. This Refund Policy explains the terms under which refunds, replacements, or exchanges may be provided.

1. General Policy

Due to the nature of our products, we evaluate refund and replacement requests on a case-by-case basis. Please contact us as soon as possible if there is an issue with your order so we can assist you promptly.

2. Eligibility for Refund or Replacement

You may be eligible for a refund, replacement, or exchange if:

• The product received is damaged, spoiled, or of unsatisfactory quality upon delivery
• The product delivered does not match what was ordered
• The quantity received does not match the order

3. Reporting an Issue

If you experience any issue with your order, please contact us within 24 hours of receiving your order. Claims made after this period may not be eligible for a refund or replacement, as our products are perishable in nature.

When reporting an issue, please provide:

• Your order details (date, items purchased)
• A description of the issue
• Photos of the product, where applicable

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after the order has been delivered
• Improper storage or handling of perishable items after delivery
• Delays caused by factors outside our control (e.g., weather, traffic, or incorrect address provided by the customer)

5. Refund Method

Approved refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed. Refunds may take a few business days to reflect, depending on your bank or payment provider.

6. Replacements and Exchanges

In cases where a replacement is more suitable than a refund (e.g., damaged or incorrect items), we will arrange for a replacement at no additional cost, subject to product availability.

7. Cancellations

Orders may be cancelled before they are dispatched or prepared for delivery. Once an order has been processed or delivery is in progress, cancellation may not be possible due to the perishable nature of our products.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For any refund, replacement, or order-related concerns, please contact us: